At reef33, your privacy is our priority. This Privacy Policy clearly explains how we collect, use, store, and protect the personal information of every member using our gaming platform in Malaysia.
The reef33 Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Your data will not be sold, rented, or shared with third parties without your consent, except as stated in this policy.
Six core data protection principles we uphold to ensure your personal information remains safe with us
All data transmitted between your device and reef33's servers is protected by 256-bit SSL encryption. This means sensitive information such as payment details and account data cannot be read by unauthorized parties in transit.
Reef33 has never and will never sell, rent, or trade members' personal information to any third party for commercial purposes. Your data belongs to you, not to us as a business asset.
Every reef33 member has the full right to access, correct, transfer, or request deletion of their personal data. You can manage your privacy settings directly through your reef33 account at any time.
Member personal data is stored on servers protected by multi-layered security systems including firewalls, intrusion detection systems, and strict access controls. Only authorised personnel may access this data.
All data processing operations at reef33 fully comply with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA). We undergo regular compliance reviews to ensure our practices remain aligned with evolving legislation.
In the event of any security incident involving your personal data, reef33 is committed to notifying you within 72 hours of becoming aware of the incident, along with the response measures that have been taken.
This Privacy Policy applies to all members and visitors of the reef33 platform, including reef33.win and the reef33 mobile app. By registering or using our services, you agree to the terms of this Privacy Policy. It is updated and effective as of 1 January 2026.
Reef33 collects your personal information directly when you register an account, carry out transactions, or interact with our platform. We also collect certain information automatically through the technologies used within our platform.
Below are the categories of information we collect and their purposes:
| Data Category | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number | Identity verification (KYC), fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, transaction confirmations |
| Financial Information | Bank account number, digital wallet details | Deposit and withdrawal processing |
| Usage Data | Game history, betting records, login timestamps | Service improvement, fraud detection |
| Technical Data | IP address, device type, operating system, browser | Security & platform optimization |
| Communication Data | Support chat records, inquiry emails | Issue resolution, service improvement |
We do not collect sensitive data such as health information, religious beliefs, or political affiliations. All data collection is based on legitimate need and aligned with the stated purposes.
Reef33 uses collected personal information solely for legitimate purposes directly related to providing the best service to our members. The following are the primary purposes for which data is used:
Reef33 will not use your data for any purpose beyond those stated above without first obtaining your consent.
Reef33 takes data sharing responsibilities seriously. We only share your personal information in the limited situations outlined below:
All third parties we work with are bound by strict confidentiality agreements and are only permitted to use your data for agreed purposes. They are not allowed to disclose or use your data for any other purpose.
Reef33 never sell, rent, or trade members' personal data to advertisers, data brokers, or any third party for marketing purposes.
The security of your personal data is something we take extremely seriously. reef33 continuously invests in the latest security infrastructure to ensure your data is always protected against unauthorized access, loss, or misuse.
Key security measures we employ include:
While we take all reasonable precautions, no security system is entirely foolproof. We encourage members to also take personal protective measures such as using strong passwords, enabling 2FA, and never sharing login credentials with anyone.
Reef33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use three main categories of cookies:
You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality and your experience on the reef33 platform. For more information on managing cookies, please refer to your browser settings.
As a reef33 member residing in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). reef33 fully respects these rights and provides straightforward mechanisms for you to exercise them.
You have the right to obtain a copy of the personal data we hold about you at any time through your account.
You may correct any inaccurate or outdated personal information we hold about you.
You may request deletion of your personal data, subject to our legal obligations to retain certain records.
You may withdraw consent for data processing at any time, including opting out of marketing communications.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes or profiling unrelated to our core services.
To exercise any of the rights above, you may contact our data protection team through the platform. We will process your request within 14 business days. In some cases involving complex requests, this period may be extended with prior notice to you.
Reef33 retains your personal data only for as long as necessary, in line with the original purpose of collection and applicable legal obligations. The following are our data retention guidelines:
Once the retention period expires or upon a valid request, data will be securely deleted using methods that prevent recovery. For data that cannot be fully deleted for technical reasons, it will be anonymised immediately.
Reef33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to the services we offer.
When we make material changes to this policy, we will:
Your continued use of the reef33 platform after any Privacy Policy changes take effect constitutes your acceptance of the latest version of this policy. We encourage you to review this page periodically to stay informed about how we protect your data.
If you have any questions, concerns, or wish to exercise your data rights, the reef33 Data Protection Officer (DPO) team is ready to assist you.
You can reach us through the following channels:
If you are dissatisfied with how reef33 handles your personal data or our response to your request, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia through the designated official channels.
Your privacy matters to us. Every inquiry you submit to the reef33 DPO team will be handled with full confidentiality and will not be shared with any unrelated parties.
With 256-bit SSL encryption, full PDPA compliance, and a strict no data-selling policy, you can play with peace of mind knowing your privacy is always protected at reef33.